Common help
Product verification
Open the Scan tab and allow camera access. Hold the QR code inside the frame until the product result appears.
Sign-in and verification codes
Enter the email address associated with your account and use the latest six-digit verification code. Check spam or request a new code.
Counterfeit reports
Use the report option in the app to send the product details, purchase location, and any photos or receipts you choose to share.
Account deletion
Delete your account from Profile → Delete Account in the app. You can also use our account deletion page.
Troubleshooting
The QR code will not scan
Make sure the lens is clean, the code is well lit, and the complete code is visible. If the code is damaged, contact support with a photo of the product and its packaging.
The verification code did not arrive
Check your junk or spam folder, confirm that the email address is correct, and request a new code. Only the most recent code is valid.
Camera or photo access was denied
Open your device settings, select Clarity Codes, and enable Camera or Photos access. These permissions are used only when you choose to scan or attach media in the app.
Contact support
Our support team can help with app access, scanning problems, product verification, counterfeit reports, and privacy requests.
Clarity Codes support
Email info@clarity.codes. We aim to respond during normal business hours.
Email supportFor privacy details, read our Privacy Policy. For account removal, visit Delete your account.